ZoomBerry FAQs
Enter PIN Code “appears on the screen:
Enter Valid PIN code of your SIM card. please contact network services operator immediately if you do not know the code.
Enter PUK code appears on the screen:
your SIM card will be locked if you enter wrong PIN code for three times, to unlock your SIM card, you have enter PUK code. Please contact network you services operator immediately.
Poor Sound Quality, echo or noise makes communication difficult:
Hang-up your phone and dial again. Network service operator may connect with you to a line with better communication quality.
Standby time declines:
Signal at your location is weak so that the cell phone has to search signal for a long time. When you don’t want to answer any call, please power off for a long time.
It is also possible that the battery has been used for a long time and approaches its life-span . In this case, please replace the battery.
Cell phone fails to boot:
Check battery volume or charge the battery. try to power on while charging or your cell phone is put off for a long time, the battery is likely to discharge excessively. you cannot power on it in this case, and the phone will give no repose for quite a long time. The phone cannot be powered on until battery is restored.
Cannot send short messages:
Please check your service center number option to see if you have setup services center number or if the number is correct. Perhaps you have not open SMS services, or recipient of short message is invalid, or network services operator of your region does not support the services.
Cannot charge:
There are three possibilities:
- Charge of your cell phone does not work properly. you can contact nearest service provider or dealer appointed by
- Ambient temperature is not Please change charging environment .
- Poor contact. Please check the connector of your charger.
Cannot add entries into the phonebook:
Phonebook is full. Please delete some not frequently used entries.
Cannot select some functions:
The service is not available or network services operator of your location does not support this service. Please contact service provider or dealer or network service operator appointed by ZOOMmobile immediately
FAQs For ZoomPad, ZoomPc & ZoomPc2
What android OS is on my device?
android OS 2.2
Do I have to charge the battery before use?
You should charge the battery for at least 4 hours, but you can use the device while it is charging. Use the included power adapter to charge; this device does not charge via the USB cable.
Email
Do I have to charge the battery before use?
You should charge the battery for at least 4 hours, but you can use the device while it is charging. Use the included power adapter to charge; this device does not charge via the USB cable.
Email
Can I use any of my personal email addresses to send / receive email?
The device supports POP3 and SMTP accounts. Some free email accounts are not supported on mobile devices. Check with your email provider to see if your account is supported.
Media Cards
Which media cards are compatible with my device?
Micro SD cards.
What type of music files can I play on my device?
MP2, MP3, WAV, AAC, WMA
How do I add music files to my device?
Copy the music files from your computer onto SD card or USB storage device, and then use the file browser application to copy the files into the device.
What type of photo files can I view on my device?
JPG, JPEG, BMP and PNG.
What type of photo files can I view on my device?
JPG, JPEG, BMP and PNG.
What type of photo files can I view on my device?
JPG, JPEG, BMP and PNG.
How do I add photo files to my device?
Copy the photo files from your computer onto a SD card or USB storage device, and then use the file browser application to copy the files into the device.
What type of video files can I play on my device?
MPEG 1/2/4, MJPG, H263, H264. In addition to H264 which is supported by (720 x 480) resolution, the other video formats are supported (1280 x 720) resolution.
How do I add photo files to my device?
Copy the photo files from your computer onto a SD card or USB storage device, and then use the file browser application to copy the files into the device.
Can I play YouTube videos on my device?
Yes. You can tap the YouTube application icon to quick access videos.
How do I add video files to my device?
Copy the video files from your computer onto a SD card or USB storage device, and then use the File browser application to copy the files into the device.
Do I need a Wi-Fi adapter to connect to the internet?
No. The Wi-Fi adapter is built-in to the device.
